Privacy policy.
How Davenport Wash & Fold collects, uses and protects information shared by customers who request pickup or service.
Privacy Policy
Last updated: July 5, 2026
Davenport Wash & Fold provides laundry pickup, wash, fold and delivery services for households and local businesses in Toronto. This Privacy Policy explains how we collect, use, store and share information when you visit our website, submit a pickup request, contact us, or become a service customer.
We handle customer information with care and use it only for purposes connected to inquiries, service delivery, customer support, billing and operations.
Information We Collect
We may collect the following information when you submit a form, call, email, request pickup, confirm a pickup, or work with us as a customer:
- Name, household or business name, phone number and email address
- Service type, address, service area and pickup preferences
- Estimated bag, towel or linen volume, discount-code interest and current laundry situation
- Notes you provide about access, pickup windows, laundry preferences, service issues or billing needs
- Request, invoice and payment status details needed to manage your account
- Website and device information such as pages visited, browser type, referral source and approximate location if analytics tools are used
How We Use Information
We use information to:
- Respond to pickup requests and service questions
- Confirm whether pickup is available in your area
- Recommend pickup frequency and laundry handling details
- Schedule pickups, confirm delivery windows and manage service notes
- Send service updates, operational messages and follow-ups
- Prepare invoices, record payment status and manage account history
- Improve our website, forms, routing and customer experience
- Meet legal, security, accounting and recordkeeping obligations
Emails, Texts and Service Messages
We may contact you by email, phone or text about pickup requests, scheduled pickups, delivery windows, account setup, invoices and service matters. If we send promotional messages in the future, we will aim to follow Canada's anti-spam rules, including consent, sender identification and unsubscribe requirements where they apply.
How We Share Information
We do not sell personal information. We may share limited information with service providers that help us operate the website, forms, email delivery, customer records, invoicing, payment processing, analytics, hosting or security. These providers are expected to use the information only to provide services to us.
We may also disclose information if required by law, to protect our business, to respond to a legal request, to collect amounts owed, or as part of a business transfer such as a sale, merger or reorganization.
Payments and Invoices
Davenport Wash & Fold may use a third-party payment or invoicing provider, such as Square, Stripe or Boomerangme, to send invoices, process payments or manage customer offers. We do not intend to store full payment card numbers on this website. Payment providers handle payment information under their own privacy and security practices.
Cookies and Analytics
This website may use basic cookies, analytics or similar tools to understand site traffic, improve pages and measure form performance. These tools may collect technical information such as browser type, device type, pages viewed, approximate location and referring website. You can usually adjust cookie settings in your browser.
How Long We Keep Information
We keep contact, request, service and billing information for as long as needed to respond to inquiries, provide service, maintain records, resolve disputes and meet legal or accounting obligations. We may delete or anonymize information when it is no longer reasonably needed.
Security
We use reasonable safeguards to protect information from loss, misuse, unauthorized access and disclosure. No website, email system or online database can be guaranteed completely secure, so please avoid sending highly sensitive information through website forms.
Your Choices and Requests
You may ask to access, correct or delete personal information you have shared with us, subject to legal, security and recordkeeping limits. You may also ask us to stop sending non-essential communications.
Contact
For privacy questions or requests, contact Davenport Wash & Fold at [email protected] or +1-647-957-8441.
This policy should be reviewed by a qualified professional as the business, tools and legal requirements evolve.